Legacy Business PhoneWhen you bought your small business phone system over a decade ago, it was cutting edge. Brands like Comdial, Norstar, Vodavi, Panasonic, Toshiba and Tie prevailed at the time.

Back then, bandwidth to most buildings was not enough to support voice traffic over the internet connection. The now thriving business VoIP industry had not yet been born.

Your phone system hardware is paid for. However, your system is running at less than 100%. There is a risk to it running at 0%. Here are some of the signs that you might be ready to move to VoIP.

1. Your phone guy doesn’t answer his phone

Your long time phone system installation and maintenance partner has wound down his business. He was the last remaining local expert for your brand phone system.

2. Your business is growing, but it’s increasingly difficult to find compatible phones & cards

The telephone refurb shops are starting to show “out of stock” for the model phones or expansion cards that are compatible with your phone system.

3. Your system’s voice mail card died and you can’t find a new one

This is based on a true story. We talked to someone whose company could no longer accept voice mail messages. They did not even want to touch their phone system for fear that it might quit altogether.

4. You have to program your phone system using a dial pad

It’s onerous to make programming changes such as new ringing assignments using a telephone’s keypad and a small display.

5. You can’t install a business extension in a remote office or home office

You have to dial employees at branch offices or at home offices using a ten digit phone number, not a three digit extension number. You can’t see who is on the phone and who is off the phone.

6. Your business is moving. The new building has data cabling, but no traditional voice cabling.

The cost to move the old phone system may be more than than the cost for a new system. Also, you’re not fully confident that the system will power up correctly after it’s moved.

7. You are overpaying for your telephone numbers

Companies that still have first generation digital telephone line service may be overpaying for their phone numbers.

8. Your salespeople wish they could forward their direct dial business numbers to their mobile phones

Your road warriors don’t like missing calls from customers and prospects. You don’t like them missing those calls either.

How Business VoIP Overcomes These Challenges

These types of issues & concerns disappear with business VoIP. Here’s why.

Who's On or Off The Phone

  • VoIP telephones are industry standard devices, not specific to a vendor brand
  • Hosted VoIP systems are software controlled, not hardware dependent
  • VoIP phones use your computer network wiring, not telephone-specific wiring
  • Your telephone extensions can be plugged into any internet connection, anywhere
  • You can see if someone is on the phone, no matter where they are
  • With the right level of internet service, VoIP calls are as clear as landline calls
  • System and station programming can be done from a web browser
  • Business lines can be forwarded to mobile phones — as needed or on a schedule

A common question is, “if we move to business VoIP, can we keep our existing telephone numbers?” The answer is, “absolutely.” Your current telephone numbers can be transferred to a business VoIP system.


Need straightforward advice on planning for business VoIP?
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