✅ What does an IT support company do?

An IT support company installs, configures and maintains an organization’s computer & mobile hardware, software, network gear, printers and scanners. Customers log service issues and requests with their IT support company via phone, email and other communication channels. The IT support company prioritizes and resolves issues based on the level of priority.

✅ What are the benefits of outsourcing IT support?

Outsourcing IT support is often less expensive than hiring an in-house resource. An outsourced organization represents a broader skill set than a single hire. An IT support company does not take vacations.

✅ What are the advantages of hiring an in-house IT support person?

If an organization can afford a full time IT professional, that person can become more intimately familiar with the systems and the people within an organization. An in-house person may be able to respond faster to “server down” and other IT emergencies.

✅ How do I vet outsourced IT support vendors?

Get a vendor rep to visit your company. Ask about the experience level and skills of their IT support techs. Find out what processes they have in place to make sure that your systems will be properly monitored and that your service requests will be efficiently handled.

✅ What are the types of IT support companies?

IT support companies range from one or two person shops, to local small businesses with a full support team, to larger national businesses with a local office. Which type of IT support company a business works is usually based on the perceived performance to price ratio.