ProLinePBX Business VoIP SystemThese videos will help you solve certain issues and learn ProLinePBX user & administrator functionality. Learn more about our business phone system.


SNAPbuilder Line Key Editor

SNAPbuilder is a feature inside the ProLinePBX VoIP phone system portal that allows an end user to customize the line keys on their phone. An Office Manager can customize the keys for a user. The number of customizable line keys varies based on the phone model.

Auto Attendant Settings & Greetings

An example of using three different Intro Greetings—one for work hours, one for after hours and a different one for holidays.

How to use Time Frames to determine which Intro Greeting plays when.

Block Nuisance Calls

Nuisance calls come in several forms. They can be robocalls, telemarketing calls or even just an overly persistent salesperson.

The good news is, in the ProLinePBX portal, you can block incoming calls from specific numbers. Blocking numbers can be done both on a per user basis and by Ring Group.


Fix a “Not Registered” or “No Service” Phone

If your phone isn’t working and it displays a message such as “No Service” or “Not Registered”, there are a few simple things you can try that may quickly get your phone working again.


Manage Ring Groups

If you have login access to a Ring Group, you can change which phones ring on inbound calls to a specific phone number.

You can optionally set a ringing sequence. You can specify where the caller will be directed if no Ring Group members are available to answer a call.


Reassign an Extension to a New User

You’ll occasionally need to change the username and related user information for a ProLinePBX extension. For example, you may want to assign a former employee’s extension to a new employee.

Here’s how to update an existing extension.


Set Up a Voicemail Greeting Via the VoIP Portal

This video shows how to record your greeting via the portal. You can use the same process to record your name. If you want to upload a professionally recorded greeting we have a separate video that explains how to both record and upload a greeting.


Forward Calls to a Mobile Number

If you are going to be out of the office for a time and would like calls to your VoIP phone to forward to your mobile phone, here are the steps for setting that up. If you want to get more fancy and preprogram times of day and days of week that calls should ring to your mobile phone, this video explains how to use timeframes to set that up.


Change The Email Address for New Voicemail Notifications

ProLinePBX can notify you via email when you have a new voice message. You can add up to five notification email addresses.


If you have any questions, please call us at 916-235-4200 option 2.