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IT support

Award Winning IT Support For Sacramento Area Businesses

Have an entire IT department at your disposal for a fixed monthly price

Tablet and Mobile Device
Desktop & Devices Team

This team is responsible for tasks such as:

  • Setup and configuration of computers for new users
  • Resolving computer software or hardware issues
  • Moving workstations from one location to another
  • Keeping endpoint security software up-to-date
Computer Network
Network & Security Team

Our network team works on services that include:

  • Routers & Switches
  • Backups
  • Internet connectivity
  • Network security
Rack of Computers
Server Team

The server team focuses on:

  • Backups
  • Shared applications
  • Availability
  • Folder permissions
Telephone Handset
Telephone System Team

Our managed business voice specialists help with:

  • Adding new VoIP phones
  • Reassigning telephone extensions
  • Auto attendant configuration
  • Rule changes, such as call forwarding

What You Can Expect

Service excellence is our hallmark. We promise to…

Be Reachable

Our support team has dedicated members answering the phone

Be Reliable

We do what we say when we say we will

Be Enjoyable

We think you should like working with us not dread, "calling those computer guys"

Be Capable

We hire only the best technicians and technologists who not only work effectively in any work environment, but communicate with you too

Be Proactive

We will provide you with recommendations for improving your office IT environment and increasing office productivity that will increase your bottom line

Fortis IT Support Customer

Everyone at our company has a different level of understanding about IT. The Fortis help desk team knows how to take the conversation to a level where each of us can understand them. This means that issues get resolved even faster.

Amanda Westphal, Area Manager
Blue Ribbon Personnel Services
Frequently Asked Questions
✓ What does an IT support company do?

An IT support company installs, configures, and maintains an organization’s computer & mobile hardware, software, network gear, printers, and scanners. Customers log service issues and requests with their IT support company via phone, email, and other communication channels. The IT support company prioritizes and resolves issues based on the level of priority.

✓ What are the benefits of outsourcing IT support?

Outsourcing IT support is often less expensive than hiring an in-house resource. An outsourced organization represents a broader skillset than a single hire. An IT support company does not take vacations.

✓ What are the advantages of hiring an in-house IT support person?

If an organization can afford a full-time IT professional, that person can become more intimately familiar with the systems and the people within an organization. An in-house person may be able to respond faster to “server down” and other IT emergencies.

✓ How do I vet outsourced IT support vendors?

Get a vendor rep to visit your company. Ask about the experience level and skills of their IT support techs. Find out what processes they have in place to make sure that your systems will be properly monitored and that your service requests will be efficiently handled.

✓ What are the types of IT support companies?

IT support companies range from one or two-person shops to local small businesses with a full support team, to larger national businesses with a local office. Which type of IT support company a business works with is usually based on the perceived performance to price ratio.