Watch this video to find out the top 10 reasons that most organizations end up replacing their sole practitioner IT support guy.
Here are the top 10 reasons shown in the video:
Number 10: He hides behind his email. Sometimes, his customer emails take a back seat to gaming tips.
Number 9: He has to search for solutions to common problems – like how to fix Windows registry errors.
Number 8: You and your team affectionately refer to him as “The Ghost.” You turn around and he’s gone. Now you see him, now you don’t.
Number 7: Your business has outgrown his capacity.
Number 6: You were sold the senior guy, but you got the junior guy.
Number 5: He has generous markups… for him. You don’t have time to research how much things cost and he knows that.
Number 4: It’s difficult to get him to show up on-site. He likes to work remotely. Wouldn’t you?
Number 3: He hasn’t scaled his organization to match his workload.
Number 2: One of the times you really needed him, he was dirt biking in the desert. This is based on a true story.
And number 1: The only reason he’s still doing IT work for you is that you’re golf buddies.
Many businesses can get by with a “lone wolf” IT support guy for a time. But there often comes a point when too many customers need help at the same time. This overwhelms a one-person operation.
This, in turn, results in customer frustration. It can even negatively affect employee productivity. A search for a full-service, professional IT support organization often follows.